"I learned that bad UX doesn’t just hurt the product, it hurts sales" from Reddit r/saas, ranked #17. By mandoguy2050, 1 score, 0 comments. Data from Daily Trends.
I learned that bad UX doesn’t just hurt the product, it hurts sales
- Rank
- 17
- Subreddit
- r/saas
- Author
- mandoguy2050
- Score
- 1
- Comments
- 0
- Posted
- 3/22/2026, 10:17:31 PM
- Snapshot
- 3/23/2026, 12:00:00 AM
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Content
I was working as a product designer on a B2B cybersecurity SaaS product made me realize something I didn’t fully get before -bad UX is not just a usability problem, it’s a sales problem. The product I worked on was technically strong. The issue wasn’t lack of value. The issue was that too much of the value was buried behind friction. New users had to think too hard, some screens were too dense, and some flows only made sense when someone explained them live. In demos, instead of people quickly understanding the value, they were spending energy just trying to understand what they were looking at. Once that happens, the sales call changes, prospects feels confused, Instead of talking about outcomes, your team starts translating the UI. That changed how I think about design. A lot of the real work is not making things prettier. It’s reducing moments of doubt. Making the important stuff easier to scan, making workflows easier to follow, and making insights easier to understand so the pr...